Description : Service Delivery Support Officer. Company : Queensland Corrective Services. Location : Brisbane QLD

In this role you will:

• Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided
• Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
• Collation and provision of data and reports on service delivery performance
• Establish effective working relationships between QCS and service providers to support the release planning process
• Provide guidance to contracted service providers in relation to identified service delivery needs
• Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements
• Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
• Provide ongoing support and practical assistance to external and internal service providers
• Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
• Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
• Allocation of prisoners to programs including making offers and recording outcomes
• Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information
• Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
• Carry out administrative duties as requested
• Provide information technology support and undertake device security checks
• Ensure the security and confidentiality of QCS property and informationThis work is licensed under a Creative Commons Attribution 3.0 Australia License.